Warranty / Return terms, policies and procedures.

Our Warranty Terms

90 days – all bulbs (except “EC” LED & Flosser products)
180 days – Flosser branded bulbs
365 days – all Electrical Connection labeled products unless otherwise posted.

Our Warranty Scope

What Electrical Connection will do: provide free new or rebuilt replacement parts for any defective item returned within the above time frame, but not labor to install the parts.

Warranty Procedure

These terms apply to a purchase made directly with Electrical Connection and not an authorized dealer.

Within 30 days of purchase; we will perform an “across the counter” exchange ONLY within 30 days after the date of sale.
This means we will send you a replacement with arrangements for you to return the defective unit by using a credit card
to secure the part. Any part not returned within 30 days will be billed to your credit card. Absolutely NO refunds
after 90 days. All refunds will incur a 5% processing fee.

30+ days after purchase; you must return the defective part prior to us repairing / replacing it.

Warranty Policies

a.  Any item for which you are requesting warranty coverage must be returned freight prepaid to us. We recommend insurance and tracking. We cannot be responsible for lost shipments.
b.  Items must be properly packed. We cannot be responsible for damaged items.
c.  Return Authorization (RA’s) are not required, but you must include our “Product Return Form” located here.  Please fill out the form and return it with the product.
d.  Warranty coverage begins at date of retail purchase – we require a dated proof of purchase from the selling dealer.
e.  We retain the right to repair items presented for warranty consideration.
f.  Where a product is repaired/replaced under our standard warranty terms, the balance of coverage will remain from date of purchase (the warranty does not renew when a product is replaced).
g.  Accident, misuse, abuse, modification of any kind, improper installation, installation of product on a different model of vehicle than intended (designed for) voids all warranties.
h.  Any item replaced under waDriving light lens glass is not covered under warranty from debris damage.
i.  All non-EC manufactured items will be warranted thru their respective manufacturers.
j.  EC warranty is to original purchaser and does not transfer to any subsequent ownership.

Our Return Terms
We want any parts that you buy from us to fit your needs. To this end, we offer the following return policy.

0-30 days – you can return any uninstalled item for a full refund.
31-60 days – 10% restocking fee.
61-90 days – 25% restocking fee.
91+ days – no returns accepted.

a.  The above return policy applies to items only directly purchased from EC.
b.  We must deduct any missing components.
c.  Any item that shows signs of installation or use is subject to return to the buyer or a restocking fee of 50%.
d.  Shipping is not included in the refund, in either direction.
e.  Any packages returned as “Return To Sender” or “Refused” that is returned to us via our shipper and/or the original tracking number will incur all return fees not limited to return service, shipping, and an administration fee to cover time.
f.  Please return freight pre-paid, insured with a tracking number as we cannot be responsible for lost or mislabeled items.