{"id":1924,"date":"2016-02-27T02:44:04","date_gmt":"2016-02-27T02:44:04","guid":{"rendered":"http:\/\/electricalconnection.com\/wp\/?page_id=1924"},"modified":"2021-05-11T17:12:31","modified_gmt":"2021-05-11T17:12:31","slug":"warranty-terms-policies-and-procedures","status":"publish","type":"page","link":"https:\/\/electricalconnection.com\/index.php\/warranty-terms-policies-and-procedures\/","title":{"rendered":"Warranty \/ Return terms, policies and procedures."},"content":{"rendered":"<p><strong>Our Warranty Terms<\/strong><\/p>\n<p>90 days &#8211; all bulbs (except &#8220;EC&#8221; LED &amp; Flosser products)<br \/>\n180 days &#8211; Flosser branded bulbs<br \/>\n365 days &#8211; all Electrical Connection labeled products unless otherwise posted.<\/p>\n<p><strong>Our Warranty Scope<\/strong><\/p>\n<p><span class=\"title\">What Electrical Connection will do:<\/span><\/p>\n<ul>\n<li>Work with the installer\/owner to troubleshoot.\u00a0 This will require you to be at the vehicle.\u00a0 You will need to be able to operate the ignition in some cases to provide power.\u00a0 A computer-safe test light or voltmeter may be required.<\/li>\n<li>Once the problem has been determined, EC will provide new or rebuilt replacement parts for any defective item returned within the above time frame.<\/li>\n<li>Labor to remove or replace is not covered or included.<\/li>\n<\/ul>\n<p><strong>Warranty Procedure<\/strong><\/p>\n<p>All below listed time periods are from the date of retail purchase as listed on your sales receipt.<\/p>\n<p><strong><em>\u00a0 \u00a0 \u00a00-30 days<\/em><\/strong>.<\/p>\n<ul>\n<li>We will perform an &#8220;across the counter&#8221; exchange ONLY within 30 days after the date of sale.<\/li>\n<li>This means we will send you a replacement with arrangements for you to return the defective unit by using a credit card to secure the part.<\/li>\n<li>Any part not returned within 30 days will be billed to your credit card.<\/li>\n<li>Absolutely NO refunds after 90 days.\u00a0 \u00a0All refunds will incur a 5% processing fee.<\/li>\n<\/ul>\n<p><em><strong>\u00a0 \u00a0 \u00a030+ days.<\/strong><\/em><\/p>\n<ul>\n<li>The defective part must be returned to us to our Knoxville, TN location prior to repair\/replacement.<\/li>\n<\/ul>\n<p><strong>Warranty Policies<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: inherit;\">Any item for which you are requesting warranty coverage must be returned freight prepaid to us. We recommend insurance and tracking. We cannot be held responsible for lost or damaged shipments.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Items must be properly packed. We cannot be responsible for damaged items.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Return Authorization (RA&#8217;s) are not required, but you must include our &#8220;Product Return Form&#8221; located <\/span><strong style=\"font-size: inherit;\"><a href=\"http:\/\/electricalconnection.com\/index.php\/product-return-form\/\">here.<\/a>\u00a0 <\/strong><span style=\"font-size: inherit;\">Please fill out the form and return it with the product.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Warranty coverage begins at the date of retail purchase.\u00a0 We require a dated proof of purchase from the selling dealer.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">\u00a0We retain the right to repair items presented for warranty consideration.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Where a product is repaired\/replaced under our standard warranty terms, the balance of coverage will remain from the date of purchase (the warranty does not renew when a product is replaced).<\/span><\/li>\n<li><span style=\"font-size: inherit;\">\u00a0All warranty coverage is immediately rescinded due to accident, misuse, abuse, modification of any kind, improper installation, installation of a product on a different model of vehicle than intended or designed for.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Aux\/fog\/driving light lenses are not covered under warranty from debris damage.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">All non-EC manufactured items will be warranted thru their respective manufacturers.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">EC warranty is to the original purchaser and does not transfer to any subsequent owner.<\/span><\/li>\n<li>Any installer\/owner\/user that does not wish to work with us for troubleshooting procedures can opt to return all the components related to the problem for us to bench test.\u00a0 We do not send parts unless we are able to determine the parts have a defect.<\/li>\n<\/ul>\n<p><strong>Our Return Terms<\/strong><br \/>\nWe want any parts that you buy from us to fit your needs. To this end, we offer the following return policy.<\/p>\n<ul>\n<li><span style=\"font-size: inherit;\">0-30 days &#8211; you can return any uninstalled item for a full refund.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">31-60 days &#8211; 10% restocking fee.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">61-90 days &#8211; 25% restocking fee.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">91+ days &#8211; no returns accepted.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: inherit;\">The above return policy applies to items only directly purchased from EC.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">We must deduct any missing components.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Any item that shows signs of installation or use is subject to return to the buyer or a restocking fee of 50%.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Shipping is not included in the refund, in either direction.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Any packages returned as &#8220;Return To Sender&#8221; or &#8220;Refused&#8221; that is returned to us via our shipper and\/or the original tracking number will incur all return fees not limited to return service, shipping, and an administration fee to cover time.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Please return freight pre-paid, insured with a tracking number as we cannot be responsible for lost or mislabeled items.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our Warranty Terms 90 days &#8211; all bulbs (except &#8220;EC&#8221; LED &amp; Flosser products) 180 days &#8211; Flosser branded bulbs 365 days &#8211; all Electrical Connection labeled products unless otherwise posted. Our Warranty Scope What Electrical Connection will do: Work with the installer\/owner to troubleshoot.\u00a0 This will require you to be at the vehicle.\u00a0 You [&hellip;]<\/p>\n","protected":false},"author":2163,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1924","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/pages\/1924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/users\/2163"}],"replies":[{"embeddable":true,"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/comments?post=1924"}],"version-history":[{"count":13,"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/pages\/1924\/revisions"}],"predecessor-version":[{"id":27432,"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/pages\/1924\/revisions\/27432"}],"wp:attachment":[{"href":"https:\/\/electricalconnection.com\/index.php\/wp-json\/wp\/v2\/media?parent=1924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}